Returns & Exchanges

At High Velocity Outlets, we stand by the quality of our home goods and offer a 30-day return window for items in their original packaging. We strive to ensure your home improvement journey is seamless, providing full refunds or exchanges for any product that doesn't meet your expectations.

Return Process

• 1.
  Initiate Your Request

  Log into your account and visit the 'Order History' section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Pack Your Items

  Securely place the unused items in their original manufacturer packaging, ensuring all hardware, manuals, and protective inserts are included to prevent damage during transit.

• 3.
  Label and Ship

  Affix the prepaid shipping label provided via email to the outside of your package and drop it off at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our warehouse team inspects the returned goods for quality assurance, we will process your refund to the original payment method within 5-7 business days.